Never criticize, condemn or complain.
Self-criticism is extremely rare. Your criticism won’t be welcome.
Criticism makes others defensive and resentful.
Positive Reinforcement works better.
Become genuinely interested in other people.
People are most interested in themselves.
Remember people’s birthdays and other important details.
Talk in terms of the other person's interests.
Find the interests of others and talk about those things.
If you know nothing of their interests, ask intelligent questions.
Be a good listener.
Give your exclusive attention to others.
Urge others to talk about themselves. Ask pointed questions.
Make the other person feel important.
People yearn to feel important and appreciated.
Praise others’ strengths and they’ll strive to reinforce your opinion.
Use Names whenever possible.
Smile.
Greet others with smiles and enthusiasm.
Smiling comes through even over the phone.
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